To get
faster service we recommend you log a call through the
Service Dept.. Alternatively you can apply for Return
Authorization Number (RA) with the following details:
a. Serial number and the model name of the faulty product
b. Your name, company, address, phone and/or fax number
c. Your original purchase invoice
d. Detailed fault description
e. Pack the faulty goods properly with the RA number clearly
marked on the exterior of the packing box.
f. Return the Box within two weeks. Failure to return within
two weeks will deem the RA number invalid.
g. Our service staff will contact you if they detect the
following situations before service commences:
Discrepancy in the product
Discrepancy in the fault description
A quotation for a non warranty situation
A possible delay in service
