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ABT
DISTRIBUTION is committed to minimise the down time your valuable
investment or business assets by servicing you with the best
possible turn around time.
PRODUCT WARRANTY
1.
The warranty entitles the original ABT DISTRIBUTION product
purchaser to the following benefits in addition to your legal rights
under applicable Australian State and Territories Legislation.
2. If the product is Dead On Arrival (DOA), that is, product
fails within 7 days of purchase, simply call ABT DISTRIBUTION for
DOA service authorisation number (product will be replaced using all
reasonable endeavours if stock is available).
3. ABT DISTRIBUTION warrants that the product it sells meets
its quoted specification, compliant to the related safety
regulations. ABT DISTRIBUTION warrants the product against defects
in materials and workmanship for a limited period.
4. If a return to ABT DISTRIBUTION is authorised, inward
freight to the ABT DISTRIBUTION office shall be prepaid by the
customer, and insure the shipment or accept the risk of loss or
damage during such shipment and transportation. Outward freight is
prepaid by ABT DISTRIBUTION at its designated carrier, within
Australian territory. AMI will repair or replace the defect or
nonconformity product within an acceptable time frame.
Acceptable time frame:- will be dependant on manufacturer of
non-conforming goods and time can vary before a suitable replacement
is available, if you have any inquiries please don't hesitate to
contact us).
LIMITED WARRANTY & LIABILITY
Any defect or damage of the product resulting from misuse, improper
user installation, unauthorised modification, maintenance or
packaging, external electrical fault, disasters, accidents,
operation or storage of the product in unsuitable environments, use
of incompatible software or software with virus nature are not
covered by this warranty.
Unless special warranty terms are specified on the sales invoice,
ABT DISTRIBUTION offers 2 years limited warranty for all pre-built
systems. The warranty covers all parts and labour for the first year
of service. Service labour and the excluded items are chargeable at
their current rate for the 2nd year.
In no event shall ABT DISTRIBUTION be liable for any loss of use or
loss of profits resulting from a defective product, nor any
consequential damages in conjunction with the usage of the product.
Excluded items:
LCD, Battery, Fan, Keyboard, Mouse are supplied with one year of
warranty. External peripherals ( such as monitors, modems, hubs and
the like are supplied with its factory warranty.
WARRANTY PERIOD
Warranty period starts from the date of purchase. Different products
carry different warranty period from the manufacturers
DOA service:
While product arrives dead, or not performing to its standard, or
missing items, call AMI immediately within 7 days of purchase.
Consumable products and softwares are warranted to be defect free in
the DOA period for replacement only. See clause 1.0 above for
details of DOA Service.
STANDARD WARRANTY (RA) PROCEDURE
To get faster service we recommend you log a call through the
Service Dept.. Alternatively you can apply for Return Authorisation
Number (RA) with the following details:
a. Serial number and the model name of the faulty product
b. Your name, company, address, phone and/or fax number
c. Your original purchase invoice
d. Detailed fault description
e. Pack the faulty goods properly with the RA number clearly
marked on the exterior of the packing box.
f. Return the Box within two weeks. Failure to return within
two weeks will deem the RA number invalid.
g. Our service staff will contact you if they detect the
following situations before service commences:
Discrepancy in the product
Discrepancy in the fault description
A quotation for a non warranty situation
A possible delay in service
SYSTEM WARRANTY
ABT DISTRIBUTION may revise and/or discontinue Products at any time
without notice as part of ABT DISTRIBUTION's policy of on-going
Product up-date and revision. Revised or updated Products will have
the functionality and performance of the Products ordered. The
Customer accepts that ABT DISTRIBUTION's policy may result in
differences between the specification of Products delivered to the
Customer and the specification of Products ordered.
2.1
This Standard Warranty does not cover damage, fault, failure or
malfunction due to external causes, including accident, abuse,
misuse, problems with electrical power, servicing not authorized by
ABT DISTRIBUTION, usage and/or storage and/or installation not in
accordance with Product instructions, failure to perform required
preventive maintenance, normal wear and tear, act of God, fire,
flood, war, act of violence or any similar occurrence; any attempt
by any person other than ABT DISTRIBUTION personnel or any person
authorised by ABT DISTRIBUTION, to adjust, repair or support the
Products and problems caused by use of parts and components not
supplied by ABT DISTRIBUTION. The Standard Warranty does not cover
any items that are in one or more of the following categories:
software; external devices; accessories or parts added to the
Product after the Product is shipped from ABT DISTRIBUTION;
accessories or parts that are not installed in the ABT DISTRIBUTION
factory;
2.2
The warranty term for a spare part used in repairing Products
("Replacement Part") is 14 days from its installation in the Product
or the remainder of the warranty term for the Product into which it
is installed, whichever is longer. ABT DISTRIBUTION owns all parts
removed from repaired Products. ABT DISTRIBUTION uses new and/or
reconditioned parts made by various manufacturers in performing
warranty repairs and building replacement Products. For the
avoidance of doubt, the warranty term of a Product is not extended
after its repair or replacement. Customer will pay ABT DISTRIBUTION
for an Advanced Replacement Part when the part replaced is not
returned by Customer to ABT DISTRIBUTION within 10 days after the
date the Advanced Replacement Part was invoiced to Customer by ABT
DISTRIBUTION. Advanced Replacement's are at the discretion of ABT
DISTRIBUTION and will be look at on a case-by-case basis. Prices of
the part replaced will be at ABT DISTRIBUTION's then current
standard price and will incur an administration fee of $10.
2.3
Customer shall back up all data stored in the Products to be shipped
and remove any removable media, such as diskettes, CDs, DVDs from
the Products before returning or submitting the Products for repair
or replacement. ABT DISTRIBUTION does not accept any liability for
data, software, removable media, such as diskettes, CDs or DVDs
which are lost, corrupted, deleted or altered during repair.
Customer accepts full responsibility for Customer software and data.
ABT DISTRIBUTION is not required to advise or remind Customer of
appropriate backup and other procedures.
2.4
ABT DISTRIBUTION does not give any warranty that the Products are
fit for any particular purpose and this Standard Warranty is given
in place of all warranties, conditions, terms, undertakings and
obligations implied by statute, common law, trade usage, course of
dealing or otherwise including warranties or conditions of
merchantability, fitness for purpose, satisfactory quality and/or
compliance with description, all of which are hereby excluded to the
fullest extent permitted by law.
2.5
The Customer agrees that, in relation to Third Party Products
purchased through ABT DISTRIBUTION, where such of the Products are
covered by a relevant manufacturer's warranty, then the Standard
Warranty shall not extend to such Products and such manufacturer's
warranty shall be the sole warranty in respect of such Products. The
Customer shall utilise that warranty for the support of such
Products and in any event not look to ABT DISTRIBUTION for such
warranty support.
SERVICE AND TECHNICAL SUPPORT
SERVICE OFFERINGS
ABT DISTRIBUTION shall provide the following standard Service
Offerings in respect of the Products:-
REMEDIAL SUPPORT
During the term of the Standard Warranty, upon receipt of
notification from the Customer that the Products have failed or are
malfunctioning (not excluded by clause 2.1), and in the event that
the fault is unable to be rectified using Telephone Support, ABT
DISTRIBUTION undertakes to use all reasonable endeavors during the
Standard Service Hours to make such corrections, repairs or
adjustments to or replace such parts of the Products as may be
necessary to restore the Products to their proper operating
condition. The extent of such support and whether this is achieved
remotely or by an on-site visit depends upon the particular Service
Offering chosen and purchased by the Customer (as evidenced on the
Customer's quotation/Invoice) or the specific Service Offering sold
bundled with the Product.
RESPONSE TIME FOR ON-SITE SERVICE
For on-site service, ABT DISTRIBUTION undertakes to use all
reasonable endeavours to despatch a suitably qualified service
engineer to arrive at the Location within the response time
specified by the Service Offering purchased by the Customer or
bundled with the Product. In the event that the response times
purchased or bundled with the Product is unavailable at the
Location, the Customer will be provided with the next available
level of response times. Response times commence from the time the a
service call is loged with ABT DISTRIBUTION and an engineer decides
that an on-site remedial support is necessary. Unless otherwise
specified in the relevant Service Offering, a response time measured
in hours includes only business hours within the Standard Service
Hours.
3.2
Exceptions to All Warranty Systems
3.2.1
The Service Offerings do not include:
A. provision of Services at places other than the Location
except where ABT DISTRIBUTION specifically agrees otherwise;
B. the correction or avoidance of software defects or errors
or the loading or re-loading of a Customer's application software or
the Customer's data or any re-configuration of the Products beyond
loading the operating system software as carried out before
shipment; and a charge will be applied to systems that are found to
be not faulty, or determined at the discretion of ABT DISTRIBUTION
to be a software fault, in accordance with the charges scheme.
C. repair or replacement of diskettes, printing ribbons,
typefaces or other consumable supplies.
3.2.2
Collection of Products by ABT DISTRIBUTION, or its appointed
carrier, under any of the Service Offerings, shall not be construed
as invalidating the exceptions stated above and shall not imply that
ABT DISTRIBUTION accepts the validity of the customer's claim.
REPLACEMENT
3.3.1
ABT DISTRIBUTION reserves the right to replace the whole of the
Products or any part or parts thereof which may be found to be
faulty or in need of investigation even where only a part of the
Products are faulty or in need of investigation.
3.3.2
ABT DISTRIBUTION, in effecting such replacement, is under no
obligation to supply Products or any parts thereof which are
identical in all respects to the faulty Products. ABT DISTRIBUTION
reserves the right to supply used or reconditioned parts or
Products. ABT DISTRIBUTION shall ensure that any Products or parts
thereof used in replacement shall have substantially the same
fittings and at least an equivalent specification to the faulty
Products or parts thereof. ABT DISTRIBUTION reserves the right to
supply Products or parts thereof manufactured by whomsoever it
shall, from time to time, deem appropriate.
3.3.3
The products or parts supplied to replace the Products or any part
thereof shall become the property of the Customer. The Products or
any part or parts thereof removed shall become the property of ABT
DISTRIBUTION. Any part or parts removed must be returned to ABT
DISTRIBUTION by Customer within ten (10) days of the replacement in
accordance with 9.4 above which provisions apply.
EMERGENCY SERVICES
ABT DISTRIBUTION may, at its sole discretion, provide emergency
corrective service outside the Standard Service Hours. ABT
DISTRIBUTION shall respond to a request for such Emergency Services
as soon as practicable after its receipt of such request. All
requests for Emergency Services shall be made during the Standard
Service Hours. The Emergency Services shall be provided at ABT
DISTRIBUTION's standard scale of charges for such service from time
to time in force. Such charges shall take into account not only the
time that ABT DISTRIBUTION's service engineer spends at the Location
but also his or her travelling time to, and where appropriate from,
that Location.
TERMINATION OF SERVICE
If the Customer breaches any or all of the provisions under these
Terms and Conditions or the applicable Service Offering or if ABT
DISTRIBUTION, on reasonable grounds, suspects that the Customer is
in breach of the said provisions, the service provisions under these
Terms and Conditions and the applicable Service Offering shall be
terminated and the Customer shall have no right to make any claims
thereunder against ABT DISTRIBUTION in any manner whatsoever.
LIABILITY
ABT DISTRIBUTION and Customer agree that ABT DISTRIBUTION will not
be liable for Products not being available for use, or for data or
software which is lost, corrupted, deleted or altered. ABT
DISTRIBUTION shall not be liable to the Customer for any incidental,
indirect, special or consequential damages arising out of or in
connection with the purchase, use or performance of Products or
Services, even if ABT DISTRIBUTION has been advised of their
possibility.
4.1
Any service response times stated by ABT DISTRIBUTION in the Service
Offerings are approximate only and shall not form part of the
Contract. ABT DISTRIBUTION will use all reasonable endeavours to
meet the stated response times but shall not be liable for any
direct or indirect loss or damage arising from its failure to meet
such response times, howsoever occasioned.
4.2
Any typographical, clerical or other error or omission in sales
literature, quotation, price list, acceptance of offer, invoice or
other documents or information issued by ABT DISTRIBUTION shall be
subject to correction without any liability on the part of ABT
DISTRIBUTION.
4.3
Customer acknowledges that the limitation of liability contained in
this clause is reasonable and that the limitation provisions have
been taken into account by ABT DISTRIBUTION in pricing the Products.
This literature is subject to change without notice. ABT
Distribution PTY LTD assumes no responsibility for editorial errors
or omissions herein.
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